Frequently asked questions

We have a very high success rate and in the unlikely case that there are any issues, we typically offer a credit for local alterations for minor tweaks or in extreme cases remake the entire garment, in order to make sure that every client is happy. Please note your clothing will need to be washed (if shirts) or dry cleaned (anything else) and pressed before you wear it the first time. Whilst it’ll go through our rigorous QC process it still may contain tailors chalk, marks, minor smudges and will not be pressed.

Note: We have a 1-2 cm allowance for body and sleeve width (including back width, front width and shoulder width, a 1 cm allowance for sleeve length and a 0.5 cm allowance for collars and cuffs.

Our garments are hand-cut and sewn and no two garments will be exactly the same. This is part of the charm and unique nature of Bespoke clothing.

If there are any issues with your online order, don’t worry we’ll work it out! Here’s how it works:

  1. Notify us of the issue. Please take high-res photos of you wearing the garment from the front, side and back (preferably taken by another person). This allows us to assess the fit and determine the next step.

  2. We will contact a local alterations tailor and explain what needs to be done and agree on the price. Let us know if you already have a preferred alteration tailor and we will coordinate with them. We will then send you a quote on the alteration work. If the quote you receive exceeds the quote we give you, please let us know before proceeding with any work. We will not be able to reimburse for any alteration work done that we have not previously agreed on.

  3. You visit the tailor to get the alterations done and we will reimburse you via in-store credit or PayPal depending on what you prefer. We are unable to offer refunds on online orders as your clothing is bespoke made to your unique sizes. We will however work diligently with you to ensure that you are satisfied and have clothing that fits (whether that is local alterations, recutting gar-ments, or future credit with our store). Narry Bespoke Tailors can also not be held liable for indirect or con-sequential losses.