Open everyday throughout the year including bank and public holidays. 9AM - 9PM

FAQ

Ordering in one of our Showrooms

What is the minimum days require to tailor a suit and a shirt?

“3 working days to allow for 3 fittings for suit and 2 days for shirt.”

I HAVE A SUIT THAT FITS ME PERFECTLY. CAN YOU COPY THE FIT?

“Absolutely. In addition to your own measurements we take several key measurements directly off the garment including shoulder point to point, half waist width, button stance height, shoulder slope, waist and seat and others. We also ask to borrow the garment for one week to send to our factory for further more complicated measurements. Your garment will take a few extra days to deliver but anyone who has a favorite suit is sure to agree that it is worth the wait.

DO YOU OFFER HOME OR OFFICE APPOINTMENTS?

“We see a large number of clients at their offices, hotel rooms or homes. We are available to meas-ure you and have you select fabrics in your home or office, by appointment, at your convenience. We realize that your time is valuable so we extend this service at no additional charge. We are available every day except Saturday. The process is exactly the same in every way as what you would experience in our showroom, only at a place more convenient to your needs.”

DO I HAVE TO TAKE OFF MY CLOTHES TO GET MEASURED?

Absolutely not. Except for bulky shirts or trousers, no clothing needs to be removed.

DO YOU OFFER FULL CANVASED JACKETS?

No, our standard construction is a half canvas jacket, where the lapels, collar and half chest are canvassed with a quality canvassing. We have found this to be the best blend of both quality and cost effectiveness. Fully canvassed jackets are very labour intensive and cannot be rushed. They take approximately 4 weeks to complete and the client needs to be available the whole time for fit-tings. Unfortunately this does not fit with the schedules of the vast majority of our clients.

HOW LONG DOES A FITTING TAKE?

Your initial visit is what will take the longest. Depending on how decisive you are with choosing fab-rics, styles and options it can take anywhere from 30 minutes to an hour and a half. An average initial visit takes about 45 minutes.

Fittings usually take much less time as it is just yourself and your tailor discussing the fit of the garment and making any alterations. This usually takes about 20 minutes.

WHICH PAYMENT METHODS DO YOU USE?

In store we only accept both cash and credit card. We accept Thai Baht, Euros, GBP, US, Canadi-an, Singaporean or Australian dollars. Unfortunately we do not accept American Express.

We also require a non-refundable 100% deposit in order to begin making your garment.

The nature of our bespoke business is such that each garment is cut specifically for each client and cannot be reused for anything else.

For online orders we accept Credit Card payments through the payment gateway Stripe and we also accept PayPal.

Ordering Online

I AM A NEW CUSTOMER, HOW DO I ORDER ONLINE?

If you haven’t visited us in-store or at a Trunk Show, don’t fret! We have a very easy to follow video measurement guide that will assist you in measuring your best fitting garments from the comfort of your home. If you are not comfortable measuring your garments, you can also ship your best fitting garments to us in Bangkok. We will record the sizes, make your new order to these sizes, then ship everything back together to you.

HOW LONG WILL IT TAKE TO RECEIVE MY BESPOKE GARMENTS?

Our turnaround time for online orders is typically 3-4 weeks for production + shipping. We always aim for faster turn around time where possible so you can enjoy your bespoke clothing sooner.

WHAT ARE THE SHIPPING COSTS FOR ONLINE ORDERS?

Shipping costs depend on what you purchase (weight) and where we are shipping to.

HOW LONG WILL IT TAKE TO RECEIVE MY BESPOKE GARMENTS?

Once your order has been finalized (payment made, all options selected) we do our best to ship within 4 weeks. From this point, shipping typically takes between 3-5 business days. Our clothing will need to be washed (if shirts) or dry cleaned (anything else) and pressed before you wear it the first time. Whilst it’ll go through our rigorous QC process it still may contain tailors chalk, marks, minor smudges and will not be pressed.

WHO DO YOU USE FOR INTERNATIONAL SHIPPING?

We use DHL & EMS for all international shipping. We will provide you with a tracking number and a link to track the items.

WHAT HAPPENS IF I’M NOT THERE TO RECEIVE MY PACKAGE?

If you aren’t home and miss delivery of your package, please get in touch with your local post of-fice at your earliest convenience to arrange delivery at a later date. It is best to do this quickly as the postal service will send the package back to us if it is unclaimed and there will be additional fees for reshipping the package out to you

WHAT DO I DO IF THERE IS SOMETHING WRONG WITH MY ORDER?

We have a very high success rate and in the unlikely case that there are any issues, we typically offer a credit for local alterations for minor tweaks or in extreme cases remake the entire garment, in order to make sure that every client is happy. Please note your clothing will need to be washed (if shirts) or dry cleaned (anything else) and pressed before you wear it the first time. Whilst it’ll go through our rigorous QC process it still may contain tailors chalk, marks, minor smudges and will not be pressed.

Note: We have a 1-2 cm allowance for body and sleeve width (including back width, front width and shoulder width, a 1cm allowance for sleeve length and a 0.5cm allowance for collars and cuffs.

Our garments are hand-cut and sewn and no two garments will be exactly the same. This is part of the charm and unique nature of Bespoke clothing.

If there are any issues with your online order, don’t worry we’ll work it out! Here’s how it works:

 1. Notify us of the issue. Please take high-res photos of you wearing the garment from the front, side and back (preferably taken by another person). This allows us to assess the fit and determine the next step.

 2. We will contact a local alterations tailor and explain what needs to be done and agree on the price. Let us know if you already have a preferred alteration tailor and we will coordinate with them. We will then send you a quote on the alteration work. If the quote you receive exceeds the quote we give you, please let us know before proceeding with any work. We will not be able to reimburse for any alteration work done that we have not previously agreed on.

 3. You visit the tailor to get the alterations done and we will reimburse you via in-store credit or PayPal depending on what you prefer. We are unable to offer refunds on online orders as your clothing is bespoke made to your unique sizes. We will however work diligently with you to ensure that you are satisfied and have clothing that fits (whether that is local alterations, recutting gar-ments, or future credit with our store). Tailor On Ten can also not be held liable for indirect or con-sequential losses.